FREQUENTLY ASKED QUESTIONS
Don't see your question? We are here to help, please contact us via our online chat located on the bottom right (business hours only). Additionally we are available via email at firstname.lastname@example.org.
WHY IDYLL COLLECTIVE?
IDYLL Collective was created to make sourcing art a more approachable and meaningful experience. We work hand in hand with artist all over the world, to create a collection thoughtfully curated for every space. Handcrafted in the US, with every purchase you directly support the artist. We also plant 1 tree for every print sold.
TELL ME MORE ABOUT 1 PRINT = 1 TREE PLANTED.
In an effort to reduce our carbon footprint, we are pleased to partner with One Tree Planted, planting 1 tree for every print sold. Learn more about their global impact at www.onetreeplanted.org.
HOW DO YOU SOURCE YOUR PIECES?
We proudly represent a diverse roster of established and emerging artists, located all over the world. If you are interested in working with IDYLL, please submit your portfolio to email@example.com for consideration.
WHAT MATERIALS DO YOU USE?
All of our pieces come framed in real wood frames, handcrafted in the US. Expertly printed on heavy weight cotton rag paper and protected by UV blocking acrylic. We choose artist-grade acrylic instead of glass because its performs better and is a safer option being shatterproof.
DO YOU OFFER TRADE DISCOUNTS?
We are happy to offer exclusive discounts to our trade partners through our IC Trade Program. Please send your website and business license or resale certificate to firstname.lastname@example.org.
HOW MUCH DOES SHIPPING COST?
We are happy to offer complimentary shipping on all US orders. International shipping is calculated at checkout. International duties and taxes are billed to the recipient.
HOW LONG WILL IT TAKE FOR MY ARTWORK TO SHIP?
All of our pieces are handcrafted specifically for you. It takes us around 7 days to print, frame, and ship your piece. Once your artwork has shipped, you will receive a shipping confirmation with tracking details via email.
DO YOU ACCEPT RETURNS OR EXCHANGES?
All Idyll artwork may be returned within 30 days of receipt for store credit unless marked as final sale. A 20% restocking fee will be applied to all returns/exchanges to help cover the cost of donating your custom made artwork.
WHAT IF MY ARTWORK IS LOST, DAMAGED, OR STOLEN?
If your artwork is damaged during transit, please email us a picture of the damaged art and shipping box to email@example.com within 14 days of delivery and our customer success team will assist you with a replacement or repair.
IS THE PRICE INCLUDED ON YOUR PACKING SLIPS?
We do not include final pricing on our packing slips.
HOW DO I HANG MY ART?
All of our pieces come with hanging hardware included. Depending on the size, we use a wire or hanger buddies for an easy hanging application.